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Steelmasters Standard Terms & Conditions Also Apply


Our Delivery Policy

  • Quick delivery: We aim to despatch and deliver your order to you as quickly as possible.
  • Delivery Method and Labelling: Your selections will be delivered to your door via Courier or if an international delivery via arranged delivery methods. 
  • Signature Required: All deliveries will require a signature unless specifically stated by you.  
  • Delivery Times: We aim to deliver within 1-2 working days if your item is in stock.  All back order item delivery times will be advised via email notification at time of order.
  • Price: Subject to change without notfication.
  • Contract Pricing: Contract Prices as per supply agreemenst with Steelmasters will be applied to buyers account at time of invoicing.
  • Free Into Store: Steelmasters contains the right to supply Free into Store orders using Post, Courier or Bulk Delivery methods.
  • Freight Charge: Freight over the value of $50 will be applied to buyers account at time of invoicing at the discretion of Steelmasters.


Returns Policy

We do not provide a refund if you have changed your mind about a particular purchase so we ask that you choose carefully.
If goods are proven faulty, we will provide a replacement free of charge under the Consumer Guarantees Act.


No tolerance policy regarding Fraud

We will report credit card fraud to the relevant authorities of any attempted fraudulent order.  Credit Card fraud in particular is a crime that is being committed daily over the internet.


Overseas Orders

We will only accept overseas orders from New Zealand, Australia and the South Pacific.  This is to ensure that we are both protected from credit card fraud.


Privacy Statement

  • Secure Details: Internet Ordering and Security is of utmost concern to us.  We will ensure your credit card details and personal information are safe. We will never sell, trade or give your personal information that you supply to us to anyone - at all!!
  • Credit Card Transactions: All your transactions are completed with the security provided by the highest level encryption servers available.  Your credit card details are guarded by technology that is completely 100% secure so you can order with confidence.
  • Multiple Payment Methods: If for any reason you do not feel safe entering your credit card information on our site, please feel free to fax, mail or post your order to us.
  • Secure Account: We use every means available to protect your sensitive information - that's why when you initially order from us, you will need to register as a customer by opening an account.


technical Information Disclaimer

All users of technical information supplied by Steelmasters Auckland Ltd are cautioned that such material may be revised or withdrawn at any time without notice. Whilst every effort has been made to ensure the accuracy of this information, Steelmasters Auckland Ltd Accepts no responsibility whatsoever for any errors or omissions. Reliance on this information is therefore at the sole risk of the user. Steelmasters Auckland Ltd does not accept liability for any loss, claim or damage arising out of or in relation to the use of this information. Steelmasters Auckland Ltd would advise that all customer using this technical information consult with a qualified Engineer before commencement.